Privacy Policy

Metrin Skincare Europe Ltd. and its subsidiary companies respect the privacy rights of you as an online visitor and recognise the importance of protecting the information collected about you.

It is important for you to understand what personally identifiable information (“Personal Information”) we collect during your visit to this Website and what we do with that information. Your visit to this Website and the sale of our goods to you via this Website are subject to this Privacy Policy and our Terms and Conditions.

Collection and Use of Information
We do not collect Personal Information about you, except when you provide it to us. When you submit your Personal Information on this Website, you will be asked to consent to the processing and transfers of your Personal Information as set forth in this Privacy Policy. If you would prefer that we not collect any Personal Information from you, please do not provide us with any such information.

Except as otherwise disclosed in this Privacy Policy, we will use the Personal Information you provide us through this Website only for the purposes of processing your orders and responding to any comments or questions you have.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of this Website, such as information regarding which of our pages are most popular and general website administration.

We will not sell or rent your Personal Information to third parties without your consent, except as disclosed in this Privacy Policy.

We may also use your information to tell you about our products, promotions and special offers that may be of interest to you, by email, mail or by telephone. All customers are given the opportunity to opt-out of receiving such further information at the time that they give us their Personal Information. However, this decision may be reversed at any time by contacting us on the following number (open 9am to 5pm, Monday to Friday) +44 (0)113 265 8365 or

We may disclose any information, including Personal Information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.

Access to your Personal Information
If you wish to access Personal Information that you have submitted via the Website you can access this through the customer area of the website using your login details alternatively please contact us on the following number (open 9am to 5pm, Monday to Friday) +44 (0)113 265 8365 or email

We will take reasonable steps to create an accurate record of any Personal Information you have submitted through the Website. However, we do not assume responsibility for confirming the ongoing accuracy of your Personal Information. If you advise us that your Personal Information is no longer accurate, we will, as far as possible, make any amendments. You can also request that your Personal Information is deleted from our systems at any time by emailing

We may use cookies to administer our Website. We will not use cookies in combination with your Personal Information without your prior consent.

Third Parties
We may instruct other companies and individuals to perform certain functions on our behalf in relation to the purposes set forth in this Privacy Policy. Examples include Worldpay, our credit/debit card Validation and Authorisation Company, Absolute Digital Image Ltd, our web development and web hosting company and courier companies (e.g. companies that coordinate mailings). Such third parties may be provided with access to your Personal Information if needed to perform their functions, but may not use such information for any other purpose.

We implement various security measures to protect the security of your Personal Information, both online and offline. If you have any questions about security on our Website, you can send an email to

This Website may contain links to or from other websites. Please be aware that we cannot be held responsible for the privacy policies of other websites. This Privacy Policy applies only to the information we collect on this Website. You should read the privacy policies of other websites you link to from our Website.

Notification of Changes 
We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your Personal Information will be based on the privacy policy in effect at the time the information is used. If the preceding sentence is deemed to violate applicable law, the Privacy Policy in effect at the time your Personal Information was collected will apply.

We have taken great measures to ensure that your visit to our Website is an enjoyable one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please email us at


"I am a forty year old woman whose skin thought it belonged to a teenager and I don't mean that it was clear, fresh and glowing!! I had sore, blotchy, spotty skin - that is until I started using Metrin. Over the years I have used many many skincare ranges and I have never had the success that I've had with Metrin. My skin is now clear, smooth and virtually spot free. Any blemishes I do get are no way near as bad as they used to be and I can be confident that they will disappear within a day or two. To sum up - If Metrin made lager - it would probably be the best in the world!! Thank you."

Clare Smart - Harwich

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